Draft — pending legal review. This document is a template and should be reviewed by qualified legal counsel before use in production.

Refund Policy

Last updated: April 10, 2026

This Refund Policy describes when and how you can request a refund for your FoundryVTT Online subscription.

1. Money-Back Guarantee

New customers may request a full refund within 7 days of their first subscription charge if they are unsatisfied with the Service. This applies to the first billing cycle only and is available one time per user.

2. Conditions for Refund

To be eligible for a refund, you must:

  • Request the refund within 7 days of your first charge
  • Not have previously received a refund from us
  • Provide a brief reason for the refund request (optional but appreciated for improving our service)

Refunds are processed to the original payment method (Stripe or PayPal) and typically appear within 5-10 business days.

3. What is NOT Refundable

The following are not eligible for refunds:

  • Subscriptions past the 7-day window
  • Renewal charges after the first billing cycle
  • Partial months — refunds are all-or-nothing, not pro-rated
  • Charges on accounts terminated for violation of our Terms of Service
  • Services already substantially used (e.g., extensive storage usage or active gameplay sessions)

4. Cancellation vs Refund

Cancelling your subscription is different from requesting a refund. When you cancel from your account settings, your subscription ends at the end of the current billing period and you will not be charged again. You can continue to use the Service until the period ends. This does NOT automatically issue a refund for the current period.

5. Plan Changes

If you upgrade or downgrade your plan, we do not issue refunds for the difference. The new plan takes effect immediately, and the full price of the new plan will be charged at the next billing cycle.

6. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. Chargebacks result in immediate account termination. If you believe you were charged in error, email us and we will resolve the issue quickly.

7. How to Request a Refund

To request a refund, email support@foundryvttonline.com from the email address associated with your account. Please include:

  • Your account email
  • Approximate date of the charge
  • Brief reason for the request

We aim to respond to refund requests within 2 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be notified to active subscribers via email. The policy in effect at the time of your subscription applies to that subscription period.

9. Contact

Questions about refunds? Email support@foundryvttonline.com.